Privacy Policy

Website Privacy Policy

VSR and The BullApp is a software system offered by Roger Cunningham of North Park Veterinary Group, in association with Robert Anderson and David Taylor of Merlin Vets.

We take your privacy seriously – collecting only the data we need to be able to provide you with our services. We do not share your data with any other organisations, and make every effort to ensure that the data we hold is kept secure.

What personal data we collect and why we collect it


When you submit an enquiry, we collect your enquiry details, and any other contact details or information that you provide us with. This information is collected solely for the purposes of responding to your enquiry and, if requested, setting your practice up on the VSR system.

Payment Details

We do not collect any payment details via this website.


Functional Cookies

If you have an account and log in to this site, first-party cookies will be set from our domain solely for the purposes of “remembering” you, your settings and your preferences in your own browser and for keeping you logged in.

Analytics Cookies

No analytics cookies are set when you visit this site. Analytics data is collected using scripts that do not collect any personally identifiable data and do not track users between sites. For more information visit:

Marketing Cookies

This site does not directly set any marketing cookies.

Post on the site may contain embedded content. Embedded content from other websites (such as a Google maps, YouTube or Vimeo videos and social media feeds) behaves in the exact same way as if you had visited that other website. In their standard implementations, these websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account (such as a Google or Facebook account) and are currently logged in to that account in your web browser. We make every effort to ensure that any Third Party content embedded within our site is prevented from setting additional cookies for tracking and marketing purposes. However, if you believe that any embedded content on this site is setting tracking or marketing cookies, please contact us and we will rectify it.

To prevent any site that you visit from setting Third Party cookies, they can be disabled in the privacy section of your web browser’s settings – for instructions on how to do this in the most popular browsers, visit the providers’ support sites: Google ChromeApple SafariMozilla Firefox or Microsoft Edge.

Security and Spam Protection

This site employs software to protect against unauthorised login, spam and other malicious activity. Where malicious activity is detected, the IP address from which it originated will be stored.

How long we retain your data

If you provide us with your contact details or other information, we will retain it indefinitely, unless you have specifically requested otherwise or until such time as you request that it is removed. During the time that we retain your details, we will use them only for the purpose(s) for which you gave your consent – such as corresponding over a question or request, receiving news updates, or for processing orders.

What rights you have over your data

You can request full details of any information that we hold about you. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

This site is hosted on a secure server situated within the EU. Your contact information, and any other information you provide us with will also be held securely in our own computer records systems or cloud storage (see below).

How we protect your data

This site uses the https protocol and, as such, any data you exchange with the site is transmitted over a secure, encrypted connection – details of the security certificate can be viewed by clicking on the symbol to the left of our website address in your browser address bar. Access to data held within the site, or within our own computer systems and cloud storage with pCloud, is password-protected and subject to additional layers of security.

Data breach procedures

If we suspect that there has been any unauthorised access to, or disclosure of, the personal data that we hold, we will immediately inform anyone who we believe may have been affected.

Contact information

For any matter related to privacy or the storage and processing of personal data, please contact us.

App & Database Privacy Policy

The VSR system and The BullApp are currently in the final stages of development and testing. Full details of the privacy policy for the use of the system will follow shortly. If you are involved in the testing, details of how we manage personal data will be provided.

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